Privacy Policy
This policy explains what the Sels Express app and website collect, why, and what we do with it. Sels Express Company is a freight forwarding business. We buy, consolidate and ship goods from China to Iraq and Kurdistan on behalf of our customers.
What we collect
| Information | Why we need it |
|---|---|
| Your name and phone number | To identify your account, contact you about your shipments, and sign you in |
| Your delivery address and city | To deliver your goods, or tell you which branch to collect from |
| Your customer ID / shipping mark | To match arriving parcels to your account |
| Order details: product links, descriptions, prices, quantities | To buy the goods you ask for and calculate what you owe |
| Photos you attach to an order | So our staff can identify the exact product you want |
| Invoices, payments and account balance | To keep an accurate record of your account with us |
| A push notification token | Only to send you order and delivery updates on your device |
| A sign-in record: the date, your network (IP) address, and the kind of device and browser used | Security only. It lets us show you where your account has been signed in from, and spot someone else trying to get into it. We do not use it to work out your location, and we do not use it for advertising or tracking. |
What we do not do
- We do not track you across other apps or websites.
- We do not show advertising, and we do not sell or rent your information to anyone.
- We do not use third-party advertising or analytics services inside the app.
- We do not ask for or store your bank card details in the app.
Camera and photo access
The app asks for camera access so you can scan a package barcode and so you can photograph goods for an order. It asks for photo library access so you can attach a product photo you already have. Images you choose are uploaded to your order. The app does not read your photo library in the background, and it does not access your camera unless you open the scanner or take a photo.
Face ID
If you turn on the app lock, your device checks your face or fingerprint locally and tells the app only whether it matched. Biometric data never leaves your device and is never sent to us.
Who else sees your information
We share only what is necessary to move your goods and run the service:
- Shipping, freight and customs partners - the details required to carry and clear your shipment.
- Suppliers in China - the product and quantity we are buying on your behalf, and the shipping mark.
- Our hosting and notification providers - our servers, and the service that delivers push notifications to your phone.
- Authorities - where the law requires it, for example customs declarations.
How long we keep it
We keep your account and order history while your account is open, and afterwards for as long as we are required to keep commercial and customs records.
Deleting your account
You can request deletion inside the app: Settings → Delete my account → Request deletion. Your account and order history remain for 30 days, then they are deleted. You can cancel within that period by contacting support. Records we are legally required to keep, such as customs and accounting records, are retained where the law requires.
Security
Traffic between the app and our servers is encrypted in transit. Access to customer data inside the company is limited to staff who need it for their work, and sensitive actions are recorded in an internal activity log.
Children
The service is for business and personal shipping customers and is not directed at children.
Changes to this policy
If this policy changes we will update this page and the date shown at the top.
Contact us
Questions about your information, or a request to access or delete it: info@sels-group.com, or through the contact details on sels-group.com.